Introduction
The Beauty Shelf by With Love is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.
By using our website and purchasing from us, you acknowledge that you have read and understood this Privacy Policy.
Contact: beautyshelf@withlovebeauty.co.za | Inside With Love Natural Beauty, Vanderbijlpark
What Personal Information We Collect
We collect personal information that you provide directly to us, including:
- Contact details — your name, email address, phone number, and delivery address
- Order information — products purchased, order history, and transaction details
- Payment information — processed securely through our payment provider; we do not store full card details
- Account information — if you create an account, your login credentials
- Website usage data — pages visited, browser type, IP address, and cookies
How We Use Your Personal Information
We use your personal information to process and fulfil your orders, send order confirmations and shipping updates, respond to your enquiries, improve our website and services, and comply with legal obligations. We will only send marketing communications if you have opted in. You may unsubscribe at any time.
Sharing Your Personal Information
We do not sell your personal information. We may share it with trusted third parties only where necessary, including Fast Way (courier), our payment processor, and Shopify (our e-commerce platform). All third parties are required to handle your information securely.
How Long We Keep Your Information
Order records are retained for 5 years for legal and tax compliance. Account information is kept until you request deletion. Marketing preferences are kept until you unsubscribe.
Your Rights Under POPIA
You have the right to access, correct, or request deletion of your personal information, object to direct marketing, and lodge a complaint with the Information Regulator.
Information Regulator: inforeg@justice.gov.za | 010 023 5207
To exercise your rights, contact us at beautyshelf@withlovebeauty.co.za.
Cookies
Our website uses cookies to improve your browsing experience. Please see our Cookie Notice for full details.
Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised date. Last updated: August 2026.